Customer Service

Ordering

Ordering Online

Once you decide on what you'd like to purchase, simply choose the applicable size or style, how many you'd like (the quantity) and press the "Add to Card" button. A popup will appear to confirm that the item is now in your cart.

When you would like to pay and checkout, press the red 'CHECKOUT' button at the top-left of the page.

If you have shopped with us before, you can log in to our site to save time. If you’re a new customer and do not wish to create an account, use the 'Guest Checkout' button to enter your address and payment details.

Once you have entered your payment information, you will be asked to confirm the details of your order.

After confirming your order, your order number will be displayed on the checkout confirmation page. Your order number will also be included in the confirmation e-mail that is sent to the e-mail address you entered during checkout.

Ordering By Phone

All customers paying by credit card may use the option to order by phone.

US customers can call us toll-free:
570-218-4450
Monday-Friday: 9am – 5pm ET

Please have the item number and size ready for each item you'd like to order.

Ordering by Mail

If you'd prefer to pay via check or money order, please call us to confirm the availability of the items you'd like to order. Please make sure all checks and money orders are made out to MainMerch.

What methods of payment do you accept?

Please visit our Frequently Asked Questions page.

Having problems while placing an order?

Most often, problems during checkout occur due to an error in your checkout information.
- Check that your email address is typed correctly
- Confirm your credit card details
- Make sure the billing address you provided is the same one the bank has on file.
- Double-check that your coupon is still valid and has not expired.

If you are still unable to place your order after trying these suggestions, give us a call and we'd be happy to help you complete your transaction.

Do you charge sales tax?

In compliance with the law, orders shipped to New York, USA will be charged sales tax.

Do you accept international orders?

Yes. We carry a select handful of products that ship directly from the manufacturer; these items cannot be shipped internationally are marked "US SHIPPING ONLY".